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Privacy Policy for PlayHaven.ie

Last updated: 16/11/2025

Welcome to PlayHaven.ie. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website playhaven.ie.

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1. Who We Are

PlayHaven.ie is operated by:
[Shannon Haines T/A Play Haven]
Email: [info@playhaven.ie]
Address: [Carlow, Ireland]

We are the “data controller” for the purposes of the General Data Protection Regulation (GDPR).​​

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2. Information We Collect

We may collect the following types of data:

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a. Information You Provide

  • Name

  • Email address

  • Account login details (if applicable)

  • Messages or inquiries submitted through contact forms

  • Payment information (processed securely by third-party providers; we do not store card details)​

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b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Usage data (pages visited, time on site, clicks, etc.)​

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c. Cookies

We use cookies to:

  • enable essential website functionality

  • analyse website traffic

  • improve user experience

You can manage cookie preferences through your browser settings or via our cookie banner (if you implement one).

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3. How We Use Your Information

We use your data for the following purposes:

  • To operate and maintain the website

  • To respond to your messages or inquiries

  • To manage user accounts (if applicable)

  • To process orders or bookings on the site

  • To send service-related notifications

  • To improve website performance and user experience

  • To comply with legal obligations

We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Consent (e.g., email sign-ups, marketing)

  • Performance of a contract (e.g., when you purchase or book something)

  • Legitimate interests (e.g., website analytics, improving services)

  • Legal obligation (e.g., fraud prevention, tax/accounting rules​

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5. Sharing Your Information

We may share your information with:

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a. Service Providers

Third-party companies that help us operate the website, such as:

  • hosting providers

  • analytics services (e.g., Google Analytics)

  • payment processors

  • email marketing tools

These providers only receive the data necessary to perform their services and must protect it under GDPR.

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b. Legal Requirements

We may disclose your data if required by law or to protect our legal rights.

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6. Data Retention

We only store personal data for as long as necessary to full fill the purposes listed in this policy or as required by law.
Examples:

  • Contact form messages: up to 12–24 months

  • Account information: until account deletion

  • Payment records: up to 7 years (legal obligation)​

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7. Your Rights (EU/EEA Users)

Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request a copy of your data (data portability)

  • Withdraw consent at any time

  • Lodge a complaint with the Data Protection Commission (Ireland)

To exercise these rights, contact us at:
[info@playhaven.ie]

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8. Security

We implement appropriate technical and organizational measures to protect your data.
However, no online system is completely secure, and we cannot guarantee absolute security.

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9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their data.

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10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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11. International Data Transfers

If your data is processed outside the EU/EEA, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Email: [info@playhaven.ie]
 

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